I wanted to relay a recent experience I had with UltimateBet that is beginning to concern me.

I’ve had an account on UB for many years. I’ve played there from time to time but I don’t really call it a regular home. Recently I realized that left about $1000 on UB and wanted to withdraw it. I had used Moneybookers several months back to get some money off of UB so I thought I could just withdraw to Moneybookers like I had in the past.

That turns out not to be the case. I logged in, went to the cashier, and tried to withdraw. The only options available were EPassporte, Check by Mail, Check by Courier, and Bank Wire.

I emailed UB and they responded by saying that I needed to make another deposit via Moneybookers before they could enable withdrawals. That seemed strange as I had done that previously when I did my original withdrawal. Regardless, I complied and made another deposit but used my Neteller account since I had money in there already.

I tried to withdraw and was told I had to wait 48 hours since I had just made a deposit. In essence, you could have $1 million in your account and do a $50 deposit and you would be blocked from withdrawing any money for 48 hours. Nice.

I waited the 48 hours and tried to withdraw again. I still had the same options. No ability to even choose Moneybookers or Neteller. I emailed UB again and even sent them a screenshot showing that there was no Neteller or Moneybookers option available. UB responded that it was quick and easy to change my withdrawal options just by using the dropdown . . . which is the same dropdown I sent to them in the screenshot showing that those options aren’t available.

I respond that I’m done dealing with their stupidity and they need to get this resolved asap. I get a response that they’ll forward my complaint to the cashiering department.

I get a response several days later saying that they didn’t have time to read through the previous emails and asked me to summarize my problem. Nice customer service.

I did.

I get no response.

I email them back again with the same email and get a response saying that the reason I can’t withdraw to Moneybookers or Neteller is because my account is a US account and Moneybookers and Neteller won’t process the transactions. Of course that completely ignores the facts:

a) I had just made both a deposit and a withdrawal via Moneybookers 3 or 4 months ago.
b) I had just made a Neteller deposit in the last week.
c) My account is not US based and I changed my account address and country to Gibraltar over 6 months ago.

I’m having a hard time believing that the UB support staff can be this stupid. I hope I’m wrong but it seems almost as if UB is attempting to discourage withdrawals. The Moneybookers option was available to me just a few months ago. There were no problems with my account details back then. Now they’ve taken the Moneybookers option away (for unexplained reasons) and even though I’ve demonstrated that I can use Neteller to make deposits they claim that Neteller will reject withdrawals.

Something is starting to sound a little fishy.